At Pink Seagull Design, we want you to be fully satisfied with your purchase. If for any reason you are not completely happy with your order, we offer a 14-day return policy for a refund or exchange.
Eligibility for Returns
To be eligible for a return, the item must meet the following conditions:
- Original Condition: The product must be unused, undamaged, and returned in its original packaging.
- Return Window: You must initiate the return within 14 days of receiving your order.
- Custom Orders: Please note that custom or personalized shadow boxes are not eligible for returns unless they arrive damaged or defective.
How to Initiate a Return
- Contact Us: Send us an email at info@Pinkseagulldesign.com within 14 days of receiving your item to request a return. Please include your order number and reason for the return.
- Return Authorization: Once your return is approved, we will provide you with instructions on how to return the item.
- Shipping the Item: The cost of return shipping is the responsibility of the customer unless the item is defective or damaged upon arrival. Please use a trackable shipping method to ensure the safe return of your item.
Refunds
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment. Please allow up to [number of days] for the refund to appear in your account.
Exchanges
If you would like to exchange your item for a different product or size, please contact us at info@Pinkseagulldesign.com within 14 days of receiving your order. Items must be in original condition, and exchanges are subject to availability.
Damaged or Defective Items
If your order arrives damaged or defective, please notify us immediately. We will work with you to replace the item at no additional cost or provide a full refund if a replacement is not available. Please include photos of the damaged product in your email for faster resolution.
Non-Returnable Items
Custom or personalized shadow boxes cannot be returned or exchanged unless they are damaged or defective.
If you have any questions about our return policy, please feel free to reach out to us at info@Pinkseagulldesign.com. Your satisfaction is our priority, and we are here to assist you with any concerns.
